Freshdesk Reviews & Product Details
Freshdesk Product Details
Freshdesk simplifies customer service operations with a user-friendly interface, strong automation, and great scalability—making it ideal for growing teams.
Key Features
Omnichannel ticket management
AI-powered chatbots (Freddy AI)
Workflow automation and collision detection
Team collaboration tools
Self-service knowledge base
Pros & Cons
Pros | Cons |
|---|---|
Clean and easy-to-use interface | Limited reporting in lower plans |
Free plan with solid core features | Some advanced integrations require upgrades |
Strong automation and AI capabilities | Occasional delays in ticket sync |
Pricing Box
Pricing Model
Paid
Monthly Pricing
15 $
Yearly Pricing
180 $
Alternatives
Freshdesk Reviews
4.5/5
Overall Rating
Ease of Use Rating
Value for Money Rating
Customer Support Rating