Zendesk Reviews & Product Details
Zendesk Product Details
Zendesk offers a robust ticketing system and omnichannel support tools, helping teams deliver faster, more personalized customer service experiences at scale.
Key Features
Omnichannel customer support (email, chat, social, voice)
Automated ticketing and workflows
Knowledge base and self-service portal
Analytics and performance dashboards
AI-powered chatbots and routing
Pros & Cons
Pros | Cons |
|---|---|
Centralized system for all customer interactions | Can get expensive with advanced features |
Highly customizable workflows and automation | Some setup complexity for new users |
Detailed analytics and reporting tools | Occasional delays in support responses |
Pricing Box
Pricing Model
Paid
Monthly Pricing
19 $
Yearly Pricing
228 $
Alternatives
Zendesk Reviews
4.5/5
Overall Rating
Ease of Use Rating
Value for Money Rating
Customer Support Rating