Zendesk
Zendesk Reviews & Product Details
Zendesk Product Details
Zendesk is a customer service and support platform that helps businesses manage customer interactions across email, chat, phone, and social media — all in one unified dashboard.
Key Features
- Omnichannel customer support (email, chat, social, voice)
- Automated ticketing and workflows
- Knowledge base and self-service portal
- Analytics and performance dashboards
- AI-powered chatbots and routing
Pricing Box
Paid
Pricing Model
19 $
Monthly Pricing
228 $
Yearly Pricing
Pros & Cons
Pros
- Centralized system for all customer interactions
- Highly customizable workflows and automation
- Detailed analytics and reporting tools
Cons
- Can get expensive with advanced features
- Some setup complexity for new users
- Occasional delays in support responses