Partner Support

We’re here to make sure your Toolvoro partnership runs smoothly, efficiently, and with the highest level of support possible for your tier.

How We Support Our Partners

Toolvoro partners receive dedicated assistance based on their membership tier. Our support team is trained to handle technical questions, listing optimization, review management, content submissions, billing questions, and visibility improvements.

Whether you’re on the Free Explorer tier or a Premium Partner, we ensure your Toolvoro presence is functional, professional, and aligned with our platform standards.

Contacting Support

1. Partner Dashboard Support Form

Recommended Method

Every partner has access to the built-in Support Form inside the Partner Dashboard.

Submitting through the dashboard automatically:

Best for: Listing issues, editing assistance, review questions, content submissions, and technical problems.

2. Email Support

If you prefer email:

contact@toolvoro.com

Please include:

We respond within the timeframes listed below.

Response Time by Tier

Partner Tier

Guaranteed Response Time

Premium tickets are tagged and escalated automatically.

What We Can Help You With

Account & Billing

Subscription upgrades or downgrades
Payment issues
Invoice copies
Tier change questions

Tool Listing Assistance

Editing or updating listing fields
Format corrections
Category placement questions
Logo or screenshot issues
Pretty Links setup for tracking clicks

Review Management

Understanding review moderation
Problems approving or rejecting reviews
Guidance on collecting high-quality reviews
Help embedding your review widget (Verified+)

Content Publishing

Questions about your 4-post monthly quota
Troubleshooting content submission
Formatting/layout feedback
Understanding editorial approval standards

Visibility & Placement

Booster carousel positioning
Verified/Featured badge display issues
Featured tier top-3 category placement
Premium homepage hero banner setup
Landing page setup for Premium partners

Technical Support

Dashboard access problems
Form errors
Analytics counter issues (views/clicks)
Account login issues

Support Hours

Our team is available:

Monday – Friday
9:00 AM – 5:00 PM EST

(excluding holidays)

Priority support for Premium partners may extend beyond standard hours.

Strategy & Growth Support

Some partners receive higher-level strategic assistance:

Featured Partners

One monthly strategy call
Listing optimization recommendations
Review-building guidance
Suggestions for tutorials & guides to increase visibility

Premium Partners

In addition to everything above:

Personalized visibility recommendations
Optional listing refinements
Landing page optimization reviews
Priority placement tuning

Some partners receive higher-level strategic assistance:

Self-Service Resources

Partners can also access:

These resources help partners improve performance without waiting for support responses.

Need Immediate Assistance?

If you experience:

Email us with URGENT in the subject line.

contact@toolvoro.com

We will escalate according to your tier.

Our Promise to Partners

We treat every partner relationship with professionalism, transparency, and fairness. Our goal is to help your tool succeed while maintaining the editorial integrity, user trust, and quality standards that Toolvoro is known for.

If you need help, guidance, or clarity — we’re here.

Not a Partner Yet?

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Limited Time: Founding Partner Program

Only 30 spots available at $99/month locked pricing forever.