Refund & Cancellation Policy

Last updated: October 24, 2026

Scope. Toolvoro is free for readers and accepts discretionary free editorial submissions. Separately, we offer clearly disclosed sponsored publishing services to eligible software businesses. This policy distinguishes those direct services from software purchases made through third-party vendors.

1. Free Editorial Submissions

Free product submissions do not involve a payment to Toolvoro. They do not guarantee independent review, scoring, publication, selection or a response. No refund applies to free submissions.

2. Third-Party Software Purchases

If you buy software or services from a third party after visiting Toolvoro, your purchase and refund rights are governed by that provider’s own terms. Toolvoro does not process those third-party purchases.

3. Sponsored Publishing Orders

Direct sponsored publishing orders use secure Stripe checkout for the individual and cluster packages. Stripe records the selected product and required business details. After payment verification and eligibility review, Toolvoro confirms the agreed subject, deliverables and estimated production schedule by email before beginning work. Premium homepage placement must be separately confirmed before payment. Customers should review our Terms of Service before purchasing.

4. Cancellation Before Work Begins

If Toolvoro receives and approves a cancellation request before documented order-specific work begins, the customer receives a full refund of any payment collected for that order.

5. Cancellation After Work Begins

After documented research, preparation or production has begun, refunds are determined fairly in light of the completed work, the undelivered portion of the agreed scope, the disclosed order terms, and applicable law. Toolvoro will explain any deductions; no automatic blanket forfeiture applies.

6. Published Articles

Once a sponsored article has been published substantially in accordance with the agreed scope, it is not eligible for a change-of-mind refund. Disagreement with an accurate sponsored article, unmet traffic or search-ranking expectations, or a subsequent change in business plans does not alone create refund eligibility where those outcomes were not promised.

This rule does not remove remedies for material non-delivery, materially defective services, misrepresentation or rights that applicable law does not permit us to exclude. Factual errors supported by reliable evidence will be assessed for correction.

7. Five-Article Clusters

Each agreed cluster includes five distinct publication deliverables. If fulfillment stops before all five are delivered, we will assess documented completed work and the outstanding deliverables in accordance with the accepted order terms and applicable law. Delivery of one article does not automatically make all undelivered articles nonrefundable.

8. Featured Homepage Placements

Featured packages include a separately identifiable 30-consecutive-day sponsored homepage placement after a confirmed start date. If Toolvoro fails to provide the agreed placement, it will offer an appropriate extension, replacement placement, or refund attributable to the undelivered portion, consistent with the accepted agreement and applicable law.

Unless expressly agreed in writing, sponsored placements carry no promise of traffic volume, clicks, leads, conversions, Google rankings or sales. Placements do not renew automatically.

9. Rejected or Ineligible Projects

For the individual-publication and cluster products, Toolvoro generally screens the submitted software after Stripe checkout. If the product is ineligible or Toolvoro declines the project before delivery, we will issue a full refund. A repeat purchase of the one-per-business $19.99 first-order promotion is not eligible for that promotion and will be cancelled and refunded before production begins.

10. How to Request a Refund or Correction

Email contact@toolvoro.com with the order reference, purchasing email address, relevant URLs and an explanation. We aim to acknowledge the request within two business days and provide an initial decision within five business days, or explain if investigation requires longer. Approved refunds use the original payment method where available; provider processing times vary.

11. Payment Disputes and Legal Rights

Please contact us so we can investigate and provide records, but nothing here prevents a lawful card dispute, statutory remedy or mandatory consumer or commercial protection. Decisions will be based on the transaction record, delivered work, accepted terms and applicable law.

12. Changes and Governing Version

We may update this policy prospectively. The version expressly accepted for an existing order controls unless applicable law requires otherwise. The purchase is governed by the version of the terms disclosed at the time of sale, together with the confirmed order scope; Toolvoro retains a dated record of applicable terms where operationally available.

Contact

Questions about paid services or this policy: contact@toolvoro.com. See Sponsored Publishing and our Privacy Policy.